Refund & Cancellation Policy
Amora's Refund Policy applies to wallet top-ups, gifts and any digital service purchased on the platform. Refunds are reviewed case-by-case within 5 days of the order; once a service has been consumed (a call, chat or live-room minute has been billed) it is non-refundable. Approved refunds are processed back to the original payment method within 15 working days.
Cancellation Window
Cancellations will only be considered if requested within 5 days of placing the order. Cancellation requests may not be entertained if the order has already been communicated to the seller/merchant and they have initiated shipping, or the product is out for delivery. In such cases you may reject the product at the doorstep.
Non-Cancellable Items
Amora does not accept cancellation requests for perishable items such as flowers and eatables. However, refund or replacement is possible if the user establishes that the quality is not good.
Damaged or Defective Items
If you receive a damaged or defective item, please report to our customer service team within 5 days of receipt. The request will be entertained once the seller/merchant has checked and confirmed the issue. If you feel the product is not as shown or described, raise it with customer service within 5 days.
Manufacturer Warranty
For complaints regarding products with manufacturer warranty, please refer the issue to the manufacturer.
Refund Processing Time
Any refund approved by Amora will take up to 15 working days to be processed back to the original payment method.
Wallet Recharge Refunds
Wallet 'Fire' top-ups are non-refundable once credited, but unused balance can be requested for refund within 7 days of the most recent top-up by writing to support@amora.in along with the transaction ID.